I’m finding it harder to be diplomatic at work lately. On the one hand it makes me feel like an asshole, on the other I am so so tired of people assuming the work I do is simple.
“Why doesn’t a help article exist yet for this very specific process?” is the instructional copywriter’s version of “how hard could it be to change a single line of code?” It doesn’t work like that and I’m sick of people thinking it does.
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Like I tried for almost a full ten minutes to not respond with snark when a coworker reported a client’s “frustration” with the lack of an article about this “simple” process, but I gave up when my own frustration was too big to swallow. That’s where we are these days.
