User: I’m setting up my docking station and I can’t get it to recognize the second monitor.
Helpdesk: Can you provide pictures or a description of how the monitors are connected?
User: Monitor 1 is connected to the dock using HDMI. Monitor 2 is connected to Monitor 1 using VGA (I also tried HDMI but that didn’t work either.)
Tech: OK that’s creative! Never would have thought of that. Sadly monitors aren’t able to be daisy-chained like that.
@lunarobverse
Customer software support (me) after someone screamed for 45 minutes, without being able to get a word in:
"OK, here's what we're going to do. I'm going to hang up, and you're going to jog around the block, or punch a hole in the wall, or whatever you need to do to get to a place where I can help you with this. I'm happy to do that, just call back and ask for Scott." [click]
He called back, I helped him with it. From that point on, I was the only person he'd deal with. True story.
@ScottSoCal @lunarobverse also been there. Once had a customer call up, tell me her new phone system was all messed up. We then agreed that I’d go and review ALL of the notes on her account and call her back. Took me like 45 minutes, during which time she called back again. I then had to follow up with her for at least a week to begin a few months long process to get her phone system to better fit her needs. After a few weeks she was quite a bit easier to deal with.
@ScottSoCal I’ve been there!
Have you ever heard what’s the next career step up from help desk tech?
Hostage negotiator.