What is with laptops turning their lithium ion batteries into swollen lithium ion batteries? More distressingly, what is with the computer customer support industry's general apathy, as if it was as harmless as an old mouse's worn-out button?
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"Oh, that's dangerous! We'd recommend taking that to your nearest recycler and getting a new <device>. Battery replacement? Oh, I'm so sorry, that part is no longer produced/the battery is non-serviceable."
Basically.
Honestly something we need more regulatory bodies looking into 'cause it's been known for a long-ass time that LiPo batteries can do this. I don't think stuffing batteries in a (non user-serviceable) glass sandwich is a good idea.
@maddy In this walk-in's case, they told me the fruit-shaped store's bar of geniuses did replace their battery once before, because it quit working, but the techs were so unphased by its swollen status that they didn't even mention any risk existed.
And yes, we do. Ending device owners' ability to remove those batteries themselves was an even worse idea.
@arielmt My wife's IT department wasn't worried about the laptop on her desk that wouldn't sit flush in the dock anymore because the battery was so badly swollen.
I don't understand this industry at all.
I can't believe it hasn't been a whole month since the last time someone brought a spicy pillow to me for unrelated repair.
https://computerfairi.es/@arielmt/114780350389466317