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Yo, Sony: I get that your website isn't up to date and doesn't recognize serial numbers from recently produced products. And I get that you hide your contact info so I don't talk to your expensive customer service reps. What I don't get is why I have to WAIT for a BOT.
@bodger but is it really a bot or is it a call center in India that they like to pretend are bots so their end users don't notice that it's underpaid human labor?