@cozykaffe@snouts.online i haven't ordered from them before but from what i've heard of friends, it may be worth contacting customer service

it takes awhile for them to make things sometimes - but i've only ever heard of them having stunningly good customer service, so i wouldn't be surprised if you get an immediate answer of "hey, sorry it's taking so long! here's the queue of orders we have, here's where you are in that queue, and here's the estimated time to get your order out!".