People don't think about online shopping that way, though. I went into a local pet supply chain, Petsmart, to get parrot pellets. They were out, I asked a clerk, she told me I could save time by buying it online from their website, and have it delivered to my house. I told her no, doing that tells Petsmart they don't need a local store, they can close it, fire the people working there, just sell online. She looked surprised - she'd never thought of that before.