Today's tech support call that'll stay with me for a while was helping a customer regain access to their email. They're elderly, and their child was the one talking to me.

They use Microsoft Office, but one of the last versions to come in a box, and after looking all over, we found it's an edition without Outlook. But they use Outlook.

But Outlook for Windows wasn't set up, either. We eventually found out it's Outlook for Edge. Outlook the website. To access a non-MS IMAP box. Happy 2026.