Rant, Microsoft Windows support
The thing I hate about supporting Windows is that MS really doesn't make it easy to troubleshoot faults.
Someone asked for help on MS answers for Windows seeming to hang at the Welcome screen. The support response was to 1)perform startup repair 2) roll back to a previous restore point 3) boot repair 4) Windows repair
None of these things worked but this is the sort of support I see daily; throw everything at the wall and see what sticks.
Rant, Microsoft Windows support
We've got an issue where some users have something in their profile that causes Calculator to not run at all when they logon to a device for the first time and to fix it we have to clear the reg keys from the machine. No one has yet worked out how to stop this from happening.
Rant, Microsoft Windows support
@renbymon probably also by design, because the more you understand faults, the more you can reverse engineer software.
Rant, Microsoft Windows support
@maxine Honestly that wouldn't surprise me, maybe even to sell MCPs too.
Rant, Microsoft Windows support
Caveat this is my experience; almost every fault that I've had to troubleshoot at work or at home has been something that has had so many obtuse suggestions for fixes that ultimately don't work because MS has a cryptic logging system that hardly anyone understands. Supporting Windows feels an awful lot like trying to satisfy a child who can't yet speak rather than actually investigating a fault.