I hate BT. Phoned up a couple of weeks ago to alter my mum's BT package to remove the TV and get a better deal on the phone and broadband.
Come this Tuesday and they just cancelled everything, but couldn't figure out what was happening until today. So my mum's been without internet or phone for 3 days and counting and the only thing BT can do is create a new account and rush it through... but who knows when that will be since they have to liase with OpenReach :(
7 hours on the phone in 3 days!