@maple we generally only serve our espresso one way: hot, and in a small demitasse to stay in the store
This person wanted some espresso on ice which we don't do (1 because it just doesn't taste good straight up over ice and 2 because people will just fill it up with milk and make their own "latte")
Apparently they tried to like "trick" the barista by asking for an iced Americano but to not add water which is like......no, that's not how that works ya can't just order it like that