@chloeraccoon I've been trying to get my local council to change my name so I can get my passport et al updated; you have to use a web form to contact them and then if they email you back you have to use that SAME form (complete with entering everything all over again) to reply to them as the mailbox they send from doesnt accept external emails.
I'm pretty close to writing to my MP about it; they didn't accept my deed poll as it's not "official" in their words despite it being a legal document
@renbymon they are councils. It's what they _do_ *nods*
@chloeraccoon Sorry that your council is being crap with their service too.