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Apple rant
Apple has managed to make a mail application that makes me pine for the days of supporting the intentionally wonky Microsoft Outlook Express.
Apple has managed to make a documentation support website worse than the labyrinthine Microsoft Knowledge Base, mainly by filling it with support instructions that are just plain wrong.
Apple has managed to make finding meaningful 3rd-party help impossible by naming their mail program just "Mail."
How is my ISP supposed to support this junk?
re: Apple rant
Apple's support instructions are just plain wrong because Apple changes them significantly between minor versions of MacOS.
Oh, and may the gods help you if your customer is using a perfectly functional or even pristine iMac whose only crime is running an OS past EOL, because Apple sure won't.
"Version too old? Take the extra time & effort to nuke the help docs! Tell them they should've thrown away good hardware & bought this year's model!"
Bite me, Tim.