re: Apple rant
Apple's support instructions are just plain wrong because Apple changes them significantly between minor versions of MacOS.
Oh, and may the gods help you if your customer is using a perfectly functional or even pristine iMac whose only crime is running an OS past EOL, because Apple sure won't.
"Version too old? Take the extra time & effort to nuke the help docs! Tell them they should've thrown away good hardware & bought this year's model!"
Bite me, Tim.
re: Apple rant
Image source: https://www.deviantart.com/laurag53/art/Snow-White-Mac-Apple-119324715