the difference between me—a white person who sounds english—and my partner—a latine person with a slight accent—calling ANY danish authority is palpable.

they get unhelpful people who are sticklers for the rules, get told the person they need to talk to is out or VERY busy, or that the relevant computer system is down and to wait for a callback which never comes.

when calling only a couple minutes later for the same issue, I get helped IMMEDIATELY by friendly people.