Ariel Millennium Thornton @arielmt@computerfairi.es

Have you shaved your yak today?

@mavica_again That was my third most visited, behind "Please enable JavaScript to continue" and "Please unblock challenges,cloudflare,com".

Thankfully, none of my customers regular or infrequent are anywhere near that stupid. They're all between reasonable and awesome.

But I did get a walk-in many, many years ago who wanted me to fix a CPU socket that had come halfway off the motherboard, because they had pulled hard straight up on the CPU by its heat sink, thus with the ZIF socket lever still in the locked position.

Hopefully it'll take a long while before something like that shows up again, but it's inevitable.

With RAM prices rising, I'm inevitably going to get a PC upgrade request that boils down to: "I'm saving money by trying to download RAM, but it isn't working. Can you fix it so downloading RAM works?"

I may be going back *way* too far. My template is looking nice even in IE2, but since IE2 predates HTTP/1.1 by about 5 years, it can't connect to any website but the default on a virtual host Web server.

Like it or not, Microsoft has a productivity suite monopoly, and your program can't break that monopoly by being scarier and more confusing for ordinary users when saving files.

Opera didn't break Microsoft's browser monopoly, but Firefox sure did (before Google captured it again for itself), and it was by being genuinely easier and better for ordinary computer users, not just for tech-minded nerds like me.

But the whole reason my customer put up with this bullshit fueled batshit insanity is because the LibreOffice folks at the Document Foundation still haven't figured out that they need to treat Microsoft file compatibility as a **first**-class feature if they want ordinary people using it.

The human robot fumbled for another hour before getting stopped by the same problem.

But here's where things took a turn: The human fixed whatever broke.

After two hours of fighting against a convincingly confident bullshit generator passing for the as-yet-unrealized promise of AI.

The daffy boxes of scrap metal named Copilot and Store Assistant were cheerfully eager, utterly useless, and completely unhelpful. But after an hour of boxing both it and Microsoft's old-store not Store checkout (because of course Microsoft has two radically different things with the same name), it connected us to a human robot powered by natural intelligence.

Adding the digital download to the cart was fine, but the first step of checkout is logging in again because you're making a purchase.

And then needing to log in again and again, ad infinitum, never getting past that crucial first step. The login options are by password or by verification code, but the result is the same. It shows an error message when bad data is entered, but another login prompt when good data is entered.